LAST UPDATED – October 2018
We, travel audience GmbH, are concerned about privacy issues and want you to be familiar with how we collect, use and disclose Personal Information (i.e. information that identifies you as an individual) on our website.
We would first of all now like to ensure that you are aware of the bodies which you can contact in connection with any questions:
The Controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other provisions under data protection law is:
travel audience GmbH
T: +49 30 530 230 610
The data protection officer of travel audience GmbH can be reached by normal mail under Data protection officer, travel audience GmbH, Elsenstraße 106, 12435 Berlin, Germany or by e-mail firstname.lastname@example.org
It is very important to us that you are informed in full which personal data we may collect in relation to you and how we use these. The type and the scope of the personal data, which we collect and process are decisively determined according to how you use our website. It is also decisive which information you enter when using the website. We and other service providers enter and process the information stated by you at different times when using the website to a varied extent, depending on the type of use of this website.
travel audience principally only collects and uses your personal data insofar as this is necessary in order to provide a functional website as well as our contents and services.
Personal data is any information, which refers to an identified or identifiable natural person. This is therefore all data, which identify you as an individual or make identifiable. For example name, postal address, telephone number, e-mail address.
The processing of personal data is only carried out if this is permitted by statutory regulations.
We will present to you in detail below, which personal data we collect, how and why we process these and on which legal basis this takes place.
We use the entered personal data for the following purposes:
The use of the entered personal data is only carried out as envisaged in the EU General Data Protection Regulation (GDPR):
If you follow this link
you can read the entire text of the GDPR law.
After this general overview of the use of your personal data and their legal bases, we will present to you below for the individual case how and why we process your personal data, how long we store these for and which rights you have.
With the mere informational use of our website, therefore if you do not register or otherwise send information, we will only collect the personal data, which your b. If you would like to view our website, we will collect the following data, which are necessary for us from a technical point of view in order to display our website to you and the guarantee the stability and security, the legal basis is Art 6 Para. 1 S. 1 lit. f GDPR:
Your registration data,
Type and version of your browser,
Your time zone setting,
Type and version of your browser plugins,
Your operating system and your platform.
If you use the website we enter details relating to your geographical data. These location details enable us to offer you location-based products and services at the respective time. They will, however, not be stored by us or forwarded to third parties.
Collected information relating to your use of the website, your full URL-click stream (Uniform Resource Locator), via the and from the website (with details of data and time), the products displayed or searched for by you, answer times of the sites, download errors, duration of the display of certain sites, Information relating to the site interactions (how e.g. scrolling, clicking and mouse-over) as well as the methods used to leave the site.
If you have sufficiently informed yourself about us on our website and left it again without, for example, having registered for our newsletter or without carrying out any further action, we will store your data, which are necessary for the operation of our homepage after 14 months.
The aforementioned shall apply to the visit to our website purely for informational purposes. Our website, however, offers many different possibilities for usage and contact. Depending on which offers you use, your personal data will be stored and processed to a varying extent. Below we have presented for you in detail what the respective type of usage means for the handling of your personal data.
travel audience and other service providers record details in relation to your person by using cookies.
A cookie is a text file with small quantities of information, which is downloaded onto your device (computer, mobile device) when a website is visited. A cookie is sent back to the original website with each visit to the website or a website, which recognizes this cookie. Cookies are helpful as websites can recognize the device of a user with the help of cookies.
There are two main types of cookies: Session Cookies and Persistent Cookies.
Session Cookies are only allocated to your computer or mobile device for the duration of the visit to a website and will be deleted as soon as you close the browser.
Persistent Cookies, on the other hand, are stored on your device until they are deleted or expire.
Absolutely necessary cookies
These are necessary in order for you to be able to navigate on the website and can use its functions, e.g. with the access to secure areas of the website. Without these cookies services requested by you cannot be made available. These cookies do not collect any information about you, which can be used for marketing purposes. We have a legitimate interest in the use of these cookies as otherwise you cannot use our website, or we cannot present our website to you in a functional manner.
These collect information concerning how this website is used by you. For example, information can be collected regarding which pages you have visited more frequently or when you have received an error message from one of the pages on this website. These cookies do not collect direct information, which identifies you.
With the help of these cookies the website can remember your individual settings, the preferred language or the region, in which you are located. The website subsequently uses this information to provide improved functions. These cookies can also be used in order to remember changes, which you have made to text size, font and other adjustable parts of the website. Even if the information collected by these cookies is anonymous, these cookies can identify you in combination with other data, because they track certain information of your internet provider for your settings.
These cookies collect various items of information about your surfing habits. These cookies store that you have visited various websites, and transmits the information to other companies, e.g. advertising companies. The pursued purpose is to display target-oriented advertising to you, which are more relevant for you and your interests. Although these cookies can track your visits to websites in the internet, the cookies themselves do not usually know where you are located. Without these cookies the online advertisements displayed to you are of less relevance for you and your interests.
You can adjust the settings of your browser so that cookies, which are set by the website (or another website in the internet), are restricted or blocked. In your browser you will find information about the adjustment to your settings. On www.allaboutcookies.org you will find general information about cookies as well as the adjustment of cookie settings for the various browsers.
Under the following link we have compiled an overview for you of the cookies most frequently used by us on this website: Cookie List
On our website you have the possibility to register for our free newsletter. If you sign up for the newsletter we will regularly provide you with news worth knowing about our compan.
If you want to receive our newsletter you have to register for the dispatch on our website or in writing and have a valid e-mail address. In order to receive our newsletter you have to register on our website or in writing and have a valid email address.
With the registration for our newsletter we process the personal data requested from you in the input mask: Firstname, Lastname, email address
The legal basis for the data processing owing to your consent is Art. 6 Para. 1 lit .a GDPR.
We exclusively use your personal data, which you have provided to us with the registration for the newsletter, for sending the newsletter. We do not forward these data to third parties, if there is no statutory obligation for the forwarding or this serves the purpose of criminal prosecution.
You can unsubscribe from our newsletter at all times. In the newsletter you will find a corresponding link for this purpose. If you have unsubscribed from the newsletter we will delete the entered personal data.
Our newsletters include so-called tracking pixel. A tracking pixel is a miniature graphic. It is embedded into e-mails, which are sent in the HTML format. This serves to enable a log file recording and a log file analysis. This way a statistical evaluation of the success or failure of online marketing campaigns is carried out. Based on the embedded tracking pixel we can recognize whether and when you have opened an e-mail and which links located in the e-mail you have called.
We store and evaluate the personal data collected through the tracking pixel contained in the newsletter. This way we can optimize the newsletter dispatch and adjust the contents of future newsletters even better to your interests.
We do not forward the processed personal data to third parties. At all times you are entitled to revoke the separate declaration of consent granted in this respect via the Double-Opt-In procedure. After a revocation your personal data will be deleted by us. An unsubscription from the receipt of the newsletter will automatically be understood as a revocation.
On our website we offer you the possibility to contact us via a contact form. Your personal data, which you enter in the contact form, will be transmitted to us and we store these.
The following personal data are collected for the contact form:
– E-mail address
As soon as you have sent the contact form to us we will process from you:
– Date and time of the registration
– Your potential interest in receiving our newsletter (via check box)
The processing of your personal data is only carried out if you have granted us your consent here to when completing the contact form.
If you contact us via e-mail we will store and process the personal data transmitted to us with your e-mail.
Your personal data will not be forwarded to third parties if there is no statutory obligation for the forwarding or this serves the purpose of criminal prosecution. With the existence of your consent the processing of your personal data is based on Art. 6 Para. 1 lit. a GDPR. If contact is made per e-mail we will process your personal data based on Art. 6 Para. 1 lit. f GDPR. If the e-mail serves the conclusion of a contract then Art. 6 Para. 1 lit. b GDPR is the legal basis for the data processing.
The personal data provided by you in the contact form or your e-mail will solely be used to process the communication with you. We use the personal data, which are processed during the sending process, in order to prevent misuse of the contact form and to secure our IT systems.
If your personal data is no longer required for the above mentioned purpose, we will erase it. If you contacted us via email or the contact form the erasure will take place as soon as concern that ensues from the contact is ended, i.e. has been finally clarified.
We will delete the data, which are processed for the sending process, within three years.
If you have used the contact form or have contacted us by e-mail you can revoke your consent to the processing of your personal data at all times by sending an email email@example.com
In cases of an objection or revocation we must end the further communication with you. We will delete all of your personal data.
We use so-called Web-Analytic Tools on our website. Below we will explain to you in detail which tools we use, why we do this and which implications this has on your personal data.
How Google Analytics works and why we use it
On our website we use Google Analytics, a web analysis service of Google Inc. (“Google”).
Google Analytics uses “cookies”, which enable an analysis on how you use the website. The information generated by the cookie regarding your use of this website is as a rule transmitted to a server of Google in the USA and is stored there. In the event of the activation of the IP anonymization on this website, your IP address is however abbreviated previously by Google within member states of the European Union or in other contracting states of the Treaty on the European Economic Area. Your full IP address will not be transmitted to a server of Google in the USA. By order of the operator of this website Google will use this information in order to evaluate your use of the website in order to compile reports on the website-activities and in order to provider further services associated with the website use and the internet use towards the website operator.
The IP address transmitted by your browser within the scope of Google Analytics is not aggregated with other data of Google.
We use Google Analytics in order to analyze the use of our website and in order to be able to improve it regularly. Through the gained statistics we can improve our range of offers and design it moreinteresting for you. For the exceptional cases, in which personal data is transferred to the USA, Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
On our website we use Google Analytics moreover for a cross-device analysis of visitor flows, which is carried out via a user-ID. In your customer account, go to “My data”, “personal data”, you can deactivate the cross-device analysis of your use.
How can the use of Google Analytics be prevented and which consequences will this have?
You can prevent the storage of the cookies by adjusting the setting of your browser software; however we would like to point out that in this case you may not be able to use all functions of this website in full. In addition you can prevent the entry of the data generated by the cookie and which refer to your use of the website (incl. your IP address) to Google as well as the processing of these data by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
This website uses Google Analytics with the extension “_anonymizeIp()”. This way IP addresses will be abbreviated for further use, this way there’s no possibility to make a reference to a person. Insofar as the data collected in relation to you have a reference to persons, this will thus be excluded immediately and the personal data therefore deleted immediately.
The legal basis for the use of Google Analytics is Art. 6 Para. 1 S. 1 lit. f GDPR.
You can find further information here
Information of the third party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Conditions of use: http://www.google.com/analytics/terms/de.html,
Overview regarding data protection: http://www.google.com/intl/de/analytics/learn/privacy.html,
as well as the privacy statement: http://www.google.de/intl/de/policies/privacy.
We also use the helpdesk system Zendesk to faciliate communication with the visitors of our website; directly via live chat.
The according functions are supplied by Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102, USA, who have concluded an order data processing agreement.
We are not storing any data or chat history.
We currently use the following Social-Media-Plugins :
We use the so-called 2-click-solution. So when you visit our site for the first time principally no personal data are forwarded to the providers of these plugins. You can identify the provider of the plugin through the marking on the grayed box based on the first letter. Only if you click on one of the plugins personal data will be transmitted: By the activation of the plugin data are transmitted automatically to the respective plugin provider and stored there (at US providers in the USA). We neither have an influence on the collected data and data processing activities, nor are we aware of the full scope of the data collection, the purposes as well as the storage deadlines.
When you activate a plugin the plugin provider receives the information that you have called the corresponding sub-page of our online offer. Moreover, the data stated below will be transmitted, whereby in the event of Facebook according to the details of the respective provider in Germany only an anonymized IP is collected. This is carried out irrespective whether you have an account at this plugin provider and are logged in there. If you are logged into the plugin-provider, these data will be allocated directly to your account. If you press the activated button and e.g. link the site, the plugin provider will also store this information in your user account and will publicly share this with your contacts. If you do not wish to have the allocation with your profile at the plugin provider you must log out before activating the button.
The plugin provider will store these data as usage profiles and uses these for purposes of advertising, market research and /or design of its website suitable for the needs. Such an evaluation is in particular carried out (also for users who are not logged in) for the presentation of advertising suitable for the needs and in order to inform other users of the social network about your activities on our website. You are entitled to a right of objection against the formation of these user profiles, whereby you must contact the respective plugin provider in order to exercise this right.
You can obtain further information for the purpose and scope of the data collection and their processing by the plugin provider in the privacy statements of these providers notified below. There you can also receive further information pertaining to your rights in this respect and possibilities for settings for the protection of your privacy.
Addresses of the respective providers and URL with their privacy notices:
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;
http://www.facebook.com/policy.php; further information pertaining to data collection:
http://www.facebook.com/about/privacy/your-info-on-other applications and http://www.facebook.com/about/privacy/your-info everyoneinfo.
Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy.
LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy.
We have integrated YouTube videos into our online offer, which are stored on http://www.YouTube.com and can be played back directly from our website. These are all integrated in the “extended data protection mode”, i.e. that no data about you as user are transmitted to YouTube if you do not play the videos back. Only when you playback the videos will the data previously stated under plugins be transmitted. We have no influence on this data transmission.
At the beginning of this privacy statement we explained to you for which purposes we process your personal data. We are an internationally organized company and part of the Amadeus Group this entails that we have to forward your personal data to third parties in order to provide optimum services for you. This shall also include a cross-border exchange of personal data. This is decisive for the provision of our services.
Third parties, to which we transmit data are:
It is of upmost importance to us particularly that your personal data are stored and transmitted in a secure manner. For this reason we only transmit data outside of the European Economic Area or the EEA (i.e. the member states of the European Union as well as Norway, Iceland and Liechtenstein) if this complies with the data protection law and the channel for the transmission offers appropriate protection for your personal data.
This is the case:
In order to ensure that your personal data enjoy an appropriate degree of protection we have implemented suitable measures with third parties with which we share your personal data in order to ensure that your personal data are processed by these third parties in a manner that is consistent with the data protection rights that is in line with the data protection laws.
You can read the legal provisions of the GDPR concerning the forwarding of data to third parties in the full text here http://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=CELEX:32016R0679&rid=1.
In order to guarantee the protection of the personal data controlled by us, we take all organizational, technical and administration-related measures to a reasonable extent. Unfortunately, no 100% security can be guaranteed for data transmissions via the internet or for data storage systems. Please do not send us any confidential information by e-mail. If you have cause to assume that your interaction with us is no longer secure (if, for example, you are convinced that the safety of an account, which you have set up in our company, is no longer guaranteed), you must inform us of the problem without delay by contacting us using the contact information on the website (please note that if you contact us by normal post the processing of your problem by us may be delayed). Moreover, please note that the communication by e-mail it not inevitably secure. Accordingly, you should not enter any credit card information in your e-mail correspondence with us.
We have explained to you above for the respective individual case how long we store your personal data and when we delete them.
If the purpose of the storage ceases to apply or if a storage deadline expires that is (has been) stipulated by the European body for the issue of Directive and Regulations or another responsible legislator, the personal data will be blocked or deleted as a routine and in compliance with the statutory regulations.
The website is not oriented to individuals under the age of eighteen (18) years old. We request these persons not to make any personal data available via the website.
According to the GDPR you are entitled to the following rights against us:
Right of access by the data subject pursuant to Art. 15 GDPR
Right to rectification Art. 16 GDPR
Right to erasure (“right to be forgotten”) Art. 17 GDPR
Right to restriction of processing Art. 18 GDPR
Right to notification Art. 19 GDPR
Right to data portability Art. 20 GDPR
The following link http://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=CELEX:32016R0679&rid=1 leads you directly to the text of the GDPR law
You have the right, for reasons, which arise from your special situation, to file an objection at all times against the processing of the personal data relating to you that is carried out owing to Art. 6 Para. 1 lit. e or f GDPR; this shall also apply to a profiling that is supported on these provisions.
We will no longer process the personal data relating to you, unless we can proof essential reasons worthy of protection for the processing, which outweigh your interests, rights and freedom, or the processing serves the assertion, exercising or defense against legal claims.
If the personal data relating to you are processed in order to conduct direct advertising you have the right to file an objection against the processing of the personal data relating to you for the purpose of such advertising at all times; this shall also apply to the profiling insofar as it is associated with such direct advertising.
If you object to the processing for purposes of direct advertising then the personal data relating to you will no longer be processed for the purposes.
You have the right to revoke your declaration of consent under data protection law at all times. The lawfulness of the processing carried out owing to the consent until the revocation will not be affected by the revocation of the consent.
This right is concluded from Art. 7 Para. 3 GDPR. This link http://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=CELEX:32016R0679&rid=1
will lead you directly to the text of the GDPR law.
Irrespective of any other legal remedy under administrative law or in court you are entitled to the right to lodge a complaint at a supervisory authority, in particular in the member state of your habitual residence, your place of workor the place of the alleged infringement if you consider are of the opinion that the processing of the personal data relating to you breaches the GDPR.
The supervisory authority, at which the complaint was lodged, will inform the complainant about the status and the results of the complaint including the possibility of a legal remedy in court according to Art. 78 GDPR.
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